Technical Support

Miss Kate Brand Products

If you have questions or concerns with any of the Miss Kate brand of products, please email and we will do our best to help.

Software License Keys

Technical support for software is provided by the software developer. 
Troubleshooting for software may begin at Miss Kate and can be escalated to the developer for further troubleshooting.

All digital items are non-refundable and non-returnable.

Silhouette America can be reached through their online chat function at or by email them at

Sure Cuts A Lot can be reached through their support page at or by email them at

Other Manufacturers

The following are warrantied through the manufacturer and will have limited troubleshooting provided by Miss Kate**: Silhouette America, Cricut.
      **Troubleshooting for these units may begin at Miss Kate and should be escalated to the manufacturer for further troubleshooting. Exchanges and returns can be facilitated by Miss Kate once the manufacturer has approved such actions are necessary.